WHO WE ARE
A no-nonsense research and customer experience agency
We'll keep this simple. We make it easier and more enjoyable for people to do business with you. How? Well we have a lot of tricks up our sleeves, but it all starts with understanding your customers. We look at every touchpoint, from websites and apps to phone calls and in-person interactions.
WHAT WE DO
From assumptions to answers
Good research isn’t a solo mission — it’s a team sport. That’s why we don’t just deliver insights, we bring our clients along for the ride. Our workshops aren’t just a box-ticking exercise, they’re where the real magic happens — where teams align, ideas take shape, and assumptions get tested.
We dive deep into the problem space, making sure we truly understand what’s at stake, while our sharp eye for detail means nothing slips through the cracks. The result? Work that doesn’t just sit in a report but actually moves the needle. Email us at curious@wearetectonic.com if you'd like to learn more.
01
Customer research
Observing and listening to customers is where it all starts.
02
Journey mapping
Mapping the customer journey reveals pain points, gaps, and opportunities to create smoother, more meaningful experiences.
03
Service design
Designing services from the inside out means every touchpoint works seamlessly for both customers and teams.
04
CX Strategy
A clear CX strategy aligns business goals with customer needs, turning great experiences into a competitive advantage.
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OUR CLIENTS
Trusted by 110+ forward-thinking teams
We've worked with all sorts of organisations, from FTSE 250 corporations to scrappy bootstrapped start-ups to charities and social enterprises. The one thing they've all had in common? They were all delighted by the Tectonic approach.
Crystal clear communication and expectation-setting (we have to practice what we preach!), a deep understanding of business needs, and a commitment to ensuring our work delivers lasting impact long after the project ends. It's why so many of our clients keep coming back to us.
